Delivery & Returns

THANK YOU !

 

ORDER PROCESS

Every piece is handmade by the owner of ASENIELUAS , once order has been placed and paid by the lovely customer. Please allow 1-2 weeks for the making and delivery of your item once purchased. The time can be slightly different depending of which country order has been placed.

SHIPPING

Each item is sent with a tracked and signed for service, you will receive email notification of your order confirmation as well as tracking information and a dispatch email once your item is on its way to you. ASENIELUAS is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control. Worldwide shipping is available please choose at the check out.

INTERNATIONAL SHIPPING

International packages may require local taxes or custom fees which are to be paid for by the customer themselves. Cross-border shipments are also subject to opening and inspection if needed by customs authorities.

STANDARD SHIPPING EST.

UK – 1-3 days once posted.
Europe – 5-10 days once posted.
Rest of the world – 7-14 days once posted.

RETURNS

As all ASENIELUAS garments are made to order , I am unable to provide a refund if you change your mind or if the item does not fit.

Please visit the sizing guide page to make sure you match yourself to your correct size or you can leave your own measurements in the notes when you checkout. If unsure please email asenieluas@gmail.com with any questions.

CUSTOM ORDERS

Coming Soon